What Shipping Methods Are Available?
{Pending}
Do You Ship Internationally?
{Pending}
How Long Will It Take To Get My Package?
{Pending}
Payment
What Payment Methods Are Accepted?
{Pending}
Is Buying On-Line Safe?
Online shopping is generally safe. We have followed the appropriate security measures to reduce risks. Our site uses SSL encryption technology, the most advanced security software currently available for online transactions. We have partnered with TakePayment, UKs leading payment gateway provider for online transactions.
Orders & Returns
How do I place an Order?
You can place the order from our website: www.sofiaaqsa.com. Please use the shopping cart available to place orders.
How Can I Cancel Or Change My Order?
You can always reach out to us on the email you have received when you placed the order or feel free to call us on the contact numbers mentioned on the website with the order number ready.
Do I need an account to place an order?
No, you do not need to have an account with us to place an order.
How Can I Return a Product?
In case you change your mind about any product/apparel purchased on our website you can return or exchange them with us within 14 days of the order being delivered to you, provided the product/apparel are unworn and unwashed (and there are no signs of transfer of any make-up or other stains) the apparels have all labels attached and are returned with correct dispatch and order information.
Can I get a refund?
We will refund the price that you paid for the Items taking into consideration any discounts or promotions applied when you purchased the items. The delivery charges will be paid by the customers. All refunds will be made to the account from which the payment was made. Please allow us 12-14 days to process your refund.
Can I exchange a product once purchased?
In case of exchanges, we will inform you once we receive the returned item and will dispatch the exchanged item as per our delivery policy. The customer can exchange the apparels ordered for any other item of the same or higher price. The delivery charges to be paid by the customers.